Terms of service
These terms and conditions ("Terms") govern your use of www.thehairnurseuk.co.uk (the "Website") and your
relationship with The Hair Nurse, located at 741 Little Horton Lane, Bradford, BD5 9EH ("we", "our", "us"). By
accessing or using our Website, you agree to be bound by these Terms.
If you do not accept these Terms, please do not use our Website.
1. Agreement
By using our Website, you agree to comply with these Terms. Access to our Website is temporary, and we
reserve the right to amend or withdraw the Website at any time without notice. We will not be liable if the website is unavailable at any time or for any period.
You are responsible for ensuring that all users accessing the Website through your internet connection are aware of and comply with these Terms.
2. Updates to Terms
We may update these Terms occasionally. Please check back regularly, as continued use of the Website
constitutes your acceptance of any changes.
3. Registration
You must ensure that all information provided during registration is accurate and complete. Products
purchased are for personal use only and not for resale. Notify us of any changes to your details by emailing
4. Privacy Policy
All personal information is handled in accordance with our Privacy Policy, available on our Website.
5. Protecting Your Security
We may validate your details with third-party agencies for fraud prevention. This does not affect your credit rating.
6. Website & Community Conduct
You agree not to misuse the Website, post offensive content, or upload viruses. We may take legal action where necessary.
You retain copyright over any material posted but grant us a royalty-free licence to use it.
7. Indemnity
You agree to indemnify us from any claims or liabilities arising from your use of the Website or breach of these Terms.
8. Orders
Orders are subject to availability and acceptance. The contract is formed when your payment is accepted and goods dispatched.
We are not responsible for incorrect delivery details provided by you.
9. Cancellation
You have the right to cancel your order by getting in contact with us as soon as possible at thehairnurseuk@gmail.com
To exercise the right to cancel, you must inform us of your decision to cancel this contract by email. Once your order has been dispatched we will be unable to cancel your order.
10. Price & Payment
Prices include VAT where applicable. Errors will be communicated before dispatch. Payment is taken before
dispatch.
Only one discount code can be used per order.
11. Eligibility to Purchase
You must be 18+ and provide accurate information.
12. Intellectual Property
All content on our Website is the property of The Hair Nurse and may not be used without permission.
13. Limitation of Liability
We are not liable for indirect or consequential losses except in cases of death or injury caused by our negligence.
14. International Orders
You are responsible for customs duties and compliance with local laws.
15. Entire Agreement
These Terms constitute the entire agreement.
16. Jurisdiction
These Terms shall be governed by English law.
Refunds & Returns Policy
1. General Policy
Inspect your order immediately upon delivery. Report issues within 5 days of tracking showing as delivered.
Due to hygiene reasons, we do not accept returns or offer refunds unless faulty, incorrect, or missing.
2. Statutory Rights
This policy does not affect your statutory rights.
3. Order Cancellations
Cancel before dispatch by emailing thehairnurseuk@gmail.com.
4. Incorrect Items
Contact us with photos if you receive an incorrect item.
5. Damaged or Missing Items
If damaged, accept the delivery and contact us with photos. Report missing items within 5 days.
If the courier accepts liability, we will issue a refund/replacement. If not, we are not responsible.
We may request a disclaimer form or liaise with law enforcement in cases of suspected fraud.
