Refund policy

Refused Parcels

If a customer refuses a parcel upon delivery (e.g., informs the delivery driver they no longer want it), The Hair Nurse is not responsible for issuing refunds or replacements. Refused parcels are disposed of at the mailing office and are not returned to us. As our products are cosmetic, they are automatically discarded upon refusal for hygiene and safety reasons.

Damages

Please report any damage to your parcel within 3 days of receiving it. Be sure to include clear photos or videos of the issue, and we’ll assist you as quickly as possible to resolve it.

Returns

Due to the nature of our products and hygiene standards, The Hair Nurse does not accept returns at this time.

If you experience any issues with your order or have questions about your product, please reach out to our customer care team at thehairnurseuk@gmail.com we will be happy to help.